Compatibility Issues with Upgrading Windows

Another installment in Cameron’s ongoing IT Fundamentals series… One of the most common issues with upgrading Windows is the conflict of 32-bit programs with a 64-bit OS (such as the default Windows 7). Unfortunately, there is little that can be done to solve this issue besides using an emulator or installing the 32-bit version instead. Other issues include programs designed for older versions of Windows that can be ran in compatibility mode. Sometimes hardware drivers may become obsolete, confused, and […]

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Beware of Scam Callers

We’ve been getting a lot of scammers and robocallers lately. My wife just alerted me to a scammer pretending to be from the Fraternal Order of Police. Red flags: 1) He refused to give a mailing address. 2) He claimed they can’t take checks. 3) He pressured her to donate now rather than waiting to talk to her husband. She knew immediately that it was a scam & tried to draw him out a little. If someone calls you asking […]

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New Outlook Profile: The Connection to Microsoft Exchange is Unavailable

When setting up a new Outlook profile (in 2010 & 2013, at least), sometimes you’ll see this error: The action cannot be completed. The Connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action. This is almost never because Exchange is unavailable or because Outlook is offline. The problem is because something has gone wrong with the Autodiscover process or…who knows what. In any case, one of two things will fix this problem almost […]

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New-MailboxExportRequest: Couldn’t Connect to the Source Mailbox

When you run this cmdlet: New-MailboxExportRequest <username> -FilePath \\servername\sharename\username.pst …and you get this error message: Couldn’t connect to the source mailbox. + CategoryInfo          : NotSpecified: (0:Int32) [New-MailboxExportRequest], RemotePermanentException + FullyQualifiedErrorId : B1C4188,Microsoft.Exchange.Management.RecipientTasks.NewMailboxExportRequest …the most common problem is that the source mailbox has been hidden from the GAL. Oddly, it doesn’t happen with every mailbox that is hidden. It is probably a combination of factors, such as hidden + litigation hold. Unhide the mailbox and try the export again.

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