Outlook crashes every time it sends an email or accesses the Global Address List

Filed in Outlook 2010, Outlook 2013Tags: , , , , ,

I had an Outlook 2010 client today that would crash every time the user tried to send an email, click Check Names (ctrl-K), or update the offline address book. Sending or checking names would generate the typical Windows 7 error message saying, “Microsoft Outlook 2010 has stopped working. Windows can check online for a solution…” Attempting to download the offline address book just caused Outlook to stop responding.

The solution was to start Outlook with the CleanAutocompleteCache switch:

Outlook.exe /cleanautocompletecache

 
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2 Responses to “Outlook crashes every time it sends an email or accesses the Global Address List”
  1. ac says:

    this solution works on outlook 2013, thanks!

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