Actually, I’m not going to tell you how to fix them because that’s usually not necessary. I’m just going to tell you how to hide them. Frequently when an Outlook user has been upgraded from Office 2007 to Office 2010, he will begin to see messages similar to this one in his Unread Mail search folder: From: John Smith Sent: Monday, September 15, 2014 11:21 […]
You can force Outlook on a single computer to use cached or online mode without creating a group policy by setting this registry value: HKEY_CURRENT_USER\Software\Microsoft\Office\xx.0\Outlook\Cached Mode Where xx.0 is 14.0 for Outlook 2010 and 15.0 for Outlook 2013. Set this value to 1 to force cached mode or 0 to force online mode.
I’m not sure when you would want to use this feature, but Outlook allows you to use a filter to select what items you want to synchronize with the Exchange server. Right-click on any folder in your Exchange mailbox and select Properties. On the Synchronization tab, configure your filter as you would any other search filter in Outlook. When you click OK, Outlook will give […]
Computers only do what you tell them, right? Somebody needs to have a talk with Exchange and Outlook about how they work with resource mailboxes. Every resource mailbox I configure seems to behave differently. Here are two problems I saw this week: You don’t have appropriate permission to perform this operation. Except that you do. In this case, I had created a new resource mailbox […]
In any Exchange environment, Outlook will frequently return this error when you try to share a calendar or some other folder: Calendar sharing is not available with the following entries because of permission settings on your network: John Doe (email@example.com) Do you want to send them a copy of this calendar in an e-mail message instead? Yes No The problem almost never has anything to […]
Outlook doesn’t have an easy method for counting the results of a search. There are scripts you can write to do it, but that’s not very helpful for your end users. Fortunately, you can use custom Search Folders to save a search query and get a count of the results. These instructions are from Outlook 2016, but it should be very similar in previous versions […]
It is not our mistakes that define who we are; it is how we recover our deleted items. -Bo Bennett, paraphrased If you’ve been supporting Outlook users for long, then you’ve encountered this situation at least once. Mr. Smith calls and says everything just vanished from his inbox. No, he didn’t delete it. No, he didn’t drag and drop it somewhere. It just vanished. Of […]