Creating and Sharing a Personal Calendar in Exchange

Aug. 23, 2016 by

Many times Exchange users want to share a personal calendar with coworkers without jumping through the hoops of requesting a new shared or resource mailbox. I’m going to tell you

Message bounces with StorageError when attaching another email

Dec. 21, 2015 by

If you attach one email to another, you might get this bounce message (aka “NDR” or Non-Deliverable Report): John Doe ( The e-mail system had a problem processing this message.

Outlook OST file is in use and cannot be accessed

Sep. 10, 2015 by

If Outlook doesn’t shut down properly for whatever reason–and those reasons could be legion–you might see this error the next time you try to start it: A restart of your

New Outlook Profile: The Connection to Microsoft Exchange is Unavailable

May. 12, 2015 by

When setting up a new Outlook profile (in 2010 & 2013, at least), sometimes you’ll see this error: The action cannot be completed. The Connection to Microsoft Exchange is unavailable.

Outlook Says You’re Disconnected When You Open the Address Book

Mar. 4, 2015 by

I had a case recently in which the end user couldn’t add any resource calendars to Outlook. Every time she tried, she would get this error message: “The connection to

Flawed password management model for Microsoft’s new Outlook app

Feb. 18, 2015 by

Microsoft’s new Outlook for iOS and Android isn’t like other ActiveSync clients. In fact, it isn’t really an ActiveSync client at all. The actual ActiveSync client is a Microsoft-owned server

Exchange Users Unable to Connect with Outlook 2010

Dec. 2, 2014 by

Over the past couple of weeks, I’ve had a rash of Exchange users who are unable to connect using Outlook. They don’t get an error message; Outlook just spins its