Message bounces with StorageError when attaching another email

Dec. 21, 2015 by

If you attach one email to another, you might get this bounce message (aka “NDR” or Non-Deliverable Report): John Doe ( The e-mail system had a problem processing this message.

Outlook OST file is in use and cannot be accessed

Sep. 10, 2015 by

If Outlook doesn’t shut down properly for whatever reason–and those reasons could be legion–you might see this error the next time you try to start it: A restart of your

New Outlook Profile: The Connection to Microsoft Exchange is Unavailable

May. 12, 2015 by

When setting up a new Outlook profile (in 2010 & 2013, at least), sometimes you’ll see this error: The action cannot be completed. The Connection to Microsoft Exchange is unavailable.

Outlook Says You’re Disconnected When You Open the Address Book

Mar. 4, 2015 by

I had a case recently in which the end user couldn’t add any resource calendars to Outlook. Every time she tried, she would get this error message: “The connection to

Exchange Users Unable to Connect with Outlook 2010

Dec. 2, 2014 by

Over the past couple of weeks, I’ve had a rash of Exchange users who are unable to connect using Outlook. They don’t get an error message; Outlook just spins its

Fix Synchronization Errors in Outlook 2010

Sep. 15, 2014 by

Actually, I’m not going to tell you how to fix them because that’s usually not necessary. I’m just going to tell you how to hide them. Frequently when an Outlook

Force Outlook to use cached or online mode

Apr. 28, 2014 by

You can force Outlook on a single computer to use cached or online mode without creating a group policy by setting this registry value: HKEY_CURRENT_USER\Software\Microsoft\Office\xx.0\Outlook\Cached Mode Where xx.0 is 14.0