Message bounces with StorageError when attaching another email

Dec. 21, 2015 by

If you attach one email to another, you might get this bounce message (aka “NDR” or Non-Deliverable Report): John Doe ( The e-mail system had a problem processing this message.

Outlook OST file is in use and cannot be accessed

Sep. 10, 2015 by

If Outlook doesn’t shut down properly for whatever reason–and those reasons could be legion–you might see this error the next time you try to start it: A restart of your

New Outlook Profile: The Connection to Microsoft Exchange is Unavailable

May. 12, 2015 by

When setting up a new Outlook profile (in 2010 & 2013, at least), sometimes you’ll see this error: The action cannot be completed. The Connection to Microsoft Exchange is unavailable.

Outlook Says You’re Disconnected When You Open the Address Book

Mar. 4, 2015 by

I had a case recently in which the end user couldn’t add any resource calendars to Outlook. Every time she tried, she would get this error message: “The connection to

Force Outlook to use cached or online mode

Apr. 28, 2014 by

You can force Outlook on a single computer to use cached or online mode without creating a group policy by setting this registry value: HKEY_CURRENT_USER\Software\Microsoft\Office\xx.0\Outlook\Cached Mode Where xx.0 is 14.0

Synchronization Filters

Mar. 28, 2014 by

I’m not sure when you would want to use this feature, but Outlook allows you to use a filter to select what items you want to synchronize with the Exchange

Outlook permission errors related to resource mailboxes

Mar. 26, 2014 by

Computers only do what you tell them, right? Somebody needs to have a talk with Exchange and Outlook about how they work with resource mailboxes. Every resource mailbox I configure