Outlook crashes every time it sends an email or accesses the Global Address List
I had an Outlook 2010 client today that would crash every time the user tried to send an email, click Check Names (ctrl-K), or update the offline address book. Sending or checking names would generate the typical Windows 7 error message saying, “Microsoft Outlook 2010 has stopped working. Windows can check online for a solution…” Attempting to download the offline address book just caused Outlook to stop responding.
The solution was to start Outlook with the CleanAutocompleteCache switch:
Outlook.exe /cleanautocompletecache
this solution works on outlook 2013, thanks!
Good to hear, ac. Thanks for the feedback!
I’m glad to hear a solution for 2013 has been found but how does an “average Joe” (non-techie) like myself, implement this fix?
Hi Raymond.
First, make sure that Outlook is not running. Then, on Windows Vista or 7, click on the Start button and type “outlook.exe /cleanautocompletecache” then press Enter.
Thanks – solved the problem that has been annoying me for ages!