Counting search results in Outlook

Outlook doesn’t have an easy method for counting the results of a search. There are scripts you can write to do it, but that’s not very helpful for your end users. Fortunately, you can use custom Search Folders to save a search query and get a count of the results. These instructions are from Outlook 2016, but it should be very similar in previous versions […]

Read Me Leave comment

When an Outlook user accidentally deletes everything in his Inbox…

It is not our mistakes that define who we are; it is how we recover our deleted items. -Bo Bennett, paraphrased If you’ve been supporting Outlook users for long, then you’ve encountered this situation at least once. Mr. Smith calls and says everything just vanished from his inbox. No, he didn’t delete it. No, he didn’t drag and drop it somewhere. It just vanished. Of […]

Read Me Leave comment

Error when attempting to share a Powerpoint presentation in Lync 2010

I recently a problem with a Lync user who was trying to share a Powerpoint presentation in an online meeting. When she tried to share the presentation, she received this error: Some sharing features are unavailable due to server connectivity issues. The immediate workaround was to share her desktop instead of the pptx file while I tried to figure out what was wrong. Every other […]

Read Me Leave comment

Accessing the Global Address List from Mozilla Thunderbird

Mozilla Thunderbird is an excellent free mail client, but it doesn’t work as smoothly with Microsoft Exchange as Outlook does. In a previous post, I showed how to connect Thunderbird to an Exchange mailbox¬†using IMAP. Unfortunately, connecting to the mailbox doesn’t give you access to the Global Address List (GAL). In this article, I’ll show you how to search your organization’s Active Directory database (which […]

Read Me 1 Comment

Adding an Exchange account to Mozilla Thunderbird

Thunderbird is a good mail client. For the price, it’s fantastic. It’s very easy to configure for most email accounts like Gmail, Hotmail, etc., but it’s not always so easy for Exchange accounts. (There are some addons that add some Exchange functionality to Thunderbird, but I’ll look at those in a future post.) Here’s a quick guide to setting up an Exchange account on Thunderbird: […]

Read Me Leave comment

Outlook crashes every time it sends an email or accesses the Global Address List

I had an Outlook 2010 client today that would crash every time the user tried to send an email, click Check Names (ctrl-K), or update the offline address book. Sending or checking names would generate the typical Windows 7 error message saying, “Microsoft Outlook 2010 has stopped working. Windows can check online for a solution…” Attempting to download the offline address book just caused Outlook […]

Read Me 5 Comments

Showing mailbox quota information in Outlook

Outlook ought to show you how full your mailbox is by default. Unfortunately, it doesn’t. Here’s how you can tell Outlook to show your mailbox quota all the time. Right-click on the status bar at the bottom of Outlook 2010 or Outlook 2013. (It might work in other versions as well.) Select “Quota Information.” Now you will be able to see how much free space […]

Read Me Leave comment