After migrating our organization from Lync 2010 on-premises to Skype for Business Online, I had one user who couldn’t log in no matter what I tried. She had Skype enabled in her msols license, her account was enabled, everything appeared to have synced ok, and she could log into http://outlook.office.com. The error message said “The user name, password, or domain appears to be incorrect. Ensure […]
I just finished coding a PowerShell script designed to automate changes to Active Directory, Exchange, and Lync accounts based on input from a human resources database. With resources continually getting thinner, I’m hoping this allows the help desk to focus on more important tasks, like the software, hardware, and training issues of thousands of end users. As I’ve pointed out elsewhere, I’m not a programmer; I’m […]
Just like Outlook, Lync has a bad habit of accumulating junk. When an end user is experiencing strange, unpredictable problems with Lync, one of the first things I do after confirming they have the correct configuration settings, is to delete these folders and registry settings: For Lync 2010 Delete these folders: %appdata%\Microsoft\Communicator %localappdata%\Microsoft\Communicator Delete these registry keys: Any keys under HKCU\Software\Microsoft\Communicator\ that are named with […]
Lync conversations are automatically saved in the Conversation History folder in Outlook, but only after they have been idle and open for awhile. Sometimes, though, you might want to save a conversation immediately, so you can file it in a different folder or attach it to an email. You can force a conversation to save in Outlook by simply pressing Ctrl-S like in almost every […]
Earlier this week I had a Lync 2010 customer who couldn’t log in. He wasn’t getting any error messages; Lync just continued trying to connect to the server without erroring or timing out. This fixed it: Deleted these two folders: %localappdata%\Microsoft\Communicator %appdata%\Microsoft\Communicator Open Credential Manager and deleted any credentials that referred to OC or SIP in connection with the Lync domain name. I could have […]
I had a number of customers tell me they were receiving errors when attempting to view or share a PowerPoint presentation via Lync 2010. They would see this error on the Lync Stage: Some sharing features are unavailable due to server connectivity issues. In the main Lync Conversation window, they would see these two errors together in yellow bars between toolbar and the call controls: […]
Windows has a handy feature called “ducking” that can automatically lower the volume of your music when a voip call comes into Lync. You can control how or whether the music is ducked by opening the Sound applet from the control panel or by right-clicking on the volume control in Windows’ system tray. It gives you four options: Mute all other sounds Reduce the volume […]