Outlook Says You’re Disconnected When You Open the Address Book

I had a case recently in which the end user couldn’t add any resource calendars to Outlook. Every time she tried, she would get this error message: “The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.” Which was curious because the Outlook status bar said it was connected and she was able to send and receive emails.

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Accessing the Global Address List from Mozilla Thunderbird

Mozilla Thunderbird is an excellent free mail client, but it doesn’t work as smoothly with Microsoft Exchange as Outlook does. In a previous post, I showed how to connect Thunderbird to an Exchange mailbox¬†using IMAP. Unfortunately, connecting to the mailbox doesn’t give you access to the Global Address List (GAL). In this article, I’ll show you how to search your organization’s Active Directory database (which […]

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Mysterious Address Book in Outlook

You know that any Contacts folder in their primary mailbox can be made into an address book using the Outlook Address Book tab of the folder properties. An address book appears in the drop-down list in your customer’s Outlook client: …but there is no corresponding contacts folder in the Contacts view: Your mission, should you choose to accept it, is to determine the source of […]

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