Outlook crashes every time it sends an email or accesses the Global Address List

I had an Outlook 2010 client today that would crash every time the user tried to send an email, click Check Names (ctrl-K), or update the offline address book. Sending or checking names would generate the typical Windows 7 error message saying, “Microsoft Outlook 2010 has stopped working. Windows can check online for a solution…” Attempting to download the offline address book just caused Outlook […]

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Outlook AutoComplete Cache Won’t Save

If Outlook’s autocomplete cache won’t save new addresses, the most likely cause is a corrupt entry in the cache. The fix, as one of my colleagues discovered, is to empty the autocomplete cache. In Outlook 2010 and 2013, open up the Options window. Under Mail, find the “Send messages” section and click on the “Empty Auto-Complete List” button. This will erase all saved email addresses […]

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